Real insights from the front lines of healthcare transformation.

Primary care is the foundation of better health—and better healthcare. In Practice shares the real-world stories, perspectives, and strategies of those leading that transformation. From physician partners to health system executives, this is where we explore what it takes to deliver proactive, connected, team-based care—at scale.

Infrastructure Priorities for Agentic AI Success for Healthcare IT Leaders

Healthcare IT leaders are at the forefront of one of the most important transformations in modern care: the rise of agentic AI. Agentic AI promises to automate workflows, reduce clinician burden, and unlock powerful insights...

Elevating Patient Education in Primary Care with Tom

The busy world of healthcare today has primary care at its very core, but it’s facing persistent challenges. Clinicians are overwhelmed by paperwork and the “impossible math” of managing chronic conditions for large patient panels....

Why Agentic AI Will Redefine How Primary Care Works

Automation isn’t coming for healthcare; it’s coming for the chaos that keeps clinicians from doing their jobs. The smartest healthcare systems aren’t chasing more technology; they’re investing in orchestration that works in service of people....

Tom’s AI Agents: Skills, Memory, and the Work Behind Patient Follow‑Through

Scaling patient outreach inside a health system has never been a matter of simply “having a conversation.” Real progress depends on making sure the right actions happen at the right moments and doing so consistently...

Primary Care Transformation: A Strategic Lever for Revenue, Margin, Market Share, and Cost Control 

Healthcare executives today face one of the most difficult operating environments in decades. Margins are narrowing as costs rise, reimbursement models tighten, and competitive disruption intensifies across nearly every market. At the same time, the...

Care Coordination, Reimagined: How Tom Helps Primary Care Teams Deliver Better Care Before the Visit Even Begins

Care coordination has always been one of the most important, yet consistently fragile, aspects of primary care. Even in well-resourced health systems, essential steps like annual visits, preventive screenings, and pre-visit preparation often depend on...

Panel and Access Suite: Chronic Condition Management 

Relieving clinicians from the impossible math of chronic care management.  Managing chronic conditions has become a central component of primary care, but the traditional infrastructure of office-based medicine makes it nearly impossible to deliver the kind of continuous attention that patients with, for example,diabetes and...

Human-AI Collaboration: Designing Symbiotic Healthcare Ecosystems

Let’s be honest “AI will replace doctors” is quite a dramatic headline. It’s a bit like asking whether spreadsheets replaced CFOs. They didn’t, they just made it harder to fake a forecast with a yellow...

Tom’s Panel and Access Suite: Prevention and Wellness Services – How Agentic AI Is Closing the Loop on Preventive and Wellness Care

Preventive care is one of the clearest opportunities to improve health outcomes, yet one of the hardest areas for health systems to operationalize. Even when data systems accurately identify who needs a mammogram, colonoscopy, depression...

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