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Privacy Policy

LAST UPDATED: April 25, 2024

Lumeris Group Holdings Corporation and its affiliated corporate entities (together, “Lumeris” or “we” “our” or “us”) respects your privacy and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices in connection with information that we collect through platforms, services, and websites that link to this Privacy Policy (“Website”). This Privacy Policy does not apply to information collected by Lumeris offline or through any other website operated by Lumeris or another third party, or information collected through an application or content that may link to or be accessible from the Websites.

Collection of Data

Lumeris may collect the following types of information when you use any Lumeris Website, platform, or service:

  • Personal information you provide directly (including your name, address, telephone number, and email address) when you complete an online registration form, subscribe to our newsletter, request access to a publication, fill out an online form, perform a search query or respond to SMS texts. You may visit a Lumeris website without identifying yourself or sharing any personal information.
  • Usage data collected through cookies, web beacons or other tracking technologies, such as IP address, web browser type/version operating system, and website visit information such as date, time, pages viewed, and amount of time spent on pages.
  • Aggregate, non-personally identifiable information, such as the number of weekly visits or page views to the Lumeris websites.
  • Any information you send to Lumeris via email, including specifically any general inquiries made to any of the addresses on the Contact page of the Lumeris website. This includes any comments or other notes you provide in any free form text boxes on the Contact page.

How We Use the Data We Collect

The information we collect may be used in any of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To provide services, feedback, or other requested information related to the website, service, or platform.
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To administer a contest, promotion, survey, or other site feature
  • To provide you with updates, advertisements, and announcements concerning our products and services and to send you news and industry updates
  • To respond to your inquiries and fulfill your requests, such as to send you publications or newsletters
  • To send you advertising/promotional material from our affiliates and strategic partners

Sharing and Disclosure of Data

Lumeris does not sell or provide your information to list brokers or similar mass marketing entities. We may, however, provide information about you to our affiliates, business partners, and/or to vendors with whom we have contracted with in order to better serve your interests and/or to support targeted promotions and sales activities. Additionally, we may share your information with certain third parties, including specifically your healthcare provider and staff, who have contracted with Lumeris for the provision of certain services.

Additionally, the information we collect may be disclosed:

  • To our affiliates for the purposes described in this Privacy Policy
  • To our third-party service providers who provide services such as website hosting, data analysis, IT services, customer service, email delivery services, auditing services, and other similar services to enable them to provide services.
  • To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceeding)
  • As we believe is appropriate to comply with the law, enforce our website policies, or to protect ours or others’ rights, property, or safety.


We implement a variety of security measures to maintain the safety of your personal information. 

Lumeris maintains physical, electronic, and procedural safeguards that comply with industry best practice. Additionally, Lumeris takes reasonable precautions to protect personal information from unauthorized use or alteration. To protect from unauthorized access, a secure infrastructure utilizing a defense in-depth strategy is used to safeguard the data that you provide. Please note, we cannot guarantee the security of our website or that your information will not be intercepted as there is always a risk in sending information over the internet and data transmitted by email is vulnerable to security breaches.

For registered users, your website account is protected by a password for your privacy and security. You must prevent unauthorized access to your website account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser. We endeavor to protect the privacy of your website account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

Cookies and Tracking Technologies

Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the website’s or service provider’s systems to recognize your browser and capture and remember certain information.

Lumeris, or its third party vendors, uses cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future and for the uses described in this Privacy Policy. If you do not want information collected through the use of cookies, there is a simple procedure available in most browsers that allows you to decline the use of cookies.

The Website utilizes automatic data collection technologies to collect information as you navigate and interact with the Website. The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This information is used for internal purposes for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.


If at any time you would like to opt-out from receiving promotional emails from us, we include detailed unsubscribe instructions at the bottom of each email. Certain other Lumeris services may have their own respective opt-out policies that you should review if you wish to discontinue those services.

Links to Third Party Websites

The Websites may contain links to other third-party websites. These third-party sites have separate and independent privacy policies. This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties.

California Residents

Lumeris has determined that some of our business segments may be subject to obligations set by the California Consumer Privacy Act (CCPA). For further detail regarding our notice to California consumers, please navigate to the California Consumer Privacy Policy of our covered businesses which is available by clicking the link below.

Privacy Notice for California Residents

California Online Privacy Protection Act

We do not engage in the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services. We do not respond to Web browser “do not track” signals. Additionally, third parties do not collect personally identifiable information about your online activities through our website.

Use of Sites by Minors

Lumeris does not collect or maintain information from users actually known to be under the age of 16, and no part of Websites are structured to attract anyone under the age of 16. If you are a minor under the age of 16, do not use or provide any information on the Websites or otherwise provide any information about yourself to Lumeris.

Changes to Privacy Policy

We may change this Privacy Policy at any time. Please look at the “Last Updated” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the website. Your use of the website following these changes means that you accept the revised Privacy Policy.

Terms of Use

Please also visit our separate Terms of Use establishing the use, disclaimers, and limitations of liability governing the use of our Website.

Your Consent

By accessing our Website, you consent to the then-current version of this Privacy Policy.

By using or accessing our Website, regardless of whether you register or create a website account, you acknowledge that you accept the practices outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information as described above.

Contacting Us

For any questions regarding this Privacy Policy, you may contact us using the information below.

Privacy Office

13900 Riverport Drive

Maryland Heights, MO 63043