Why this Scalable Model is Emerging as the Operating System for Modern Care Delivery
The U.S. primary care system is in crisis. More than 100 million Americans lack adequate access, and physicians face a shortfall of hundreds of millions of hours each year between patient needs and available clinical capacity. Despite increased investment in digital health and artificial intelligence, the core infrastructure of primary care delivery has remained largely unchanged and increasingly unsustainable.
Primary Care as a Service (PCaaS) is a new model designed to meet this moment. Introduced as an industry category by Lumeris, PCaaS reimagines how primary care is delivered, powered and scaled across complex health systems and diverse populations. It brings together the full stack of technology necessary to integrate into workflows that deliver proactive, scalable primary care.
Why Primary Care as a Service?
Traditional care delivery models rely on fragmented technology, disconnected workflows and reactive engagement. PCaaS addresses these issues by offering:
- End-to-end system integration that connects electronic medical records, payer data and third-party tools into a unified clinical and financial operating model.
- Care team enablement that automates next-best actions for physicians, nurses and care coordinators so more patients can be seen, more efficiently.
- Scalable performance infrastructure that enables consistent outcomes across geographies and clinical settings.
- Actionable intelligence that goes beyond insights to orchestrate interventions, close care gaps, improve access and support better patient outcomes.
More Than an Interface
At the heart of the PCaaS model is Tom™, Lumeris’ AI-powered care team member. Named after the late Dr. Tom Doerr, a pioneer in patient-centered primary care, Tom autonomously supports care delivery by:
- Integrating more than 60 electronic health record pipelines and approaching 100 payer data feeds
- Leveraging 30 billion clinical data points (consumer data points currently under review)
- Identifying and executing best next-actions embedded directly into clinical workflows
Unlike solutions that simply surface recommendations or display dashboards, Tom acts—helping physicians and staff extend their reach without extending their day.
Redefining Primary Care Without Replacing the Doctor
PCaaS keeps the physician-patient relationship at the center. It does not replace clinicians with chatbots or swap out workflows with software. Instead, it establishes a comprehensive operating system for modern primary care, grounded in decades of health care experience and supported by intelligent tools that work behind the scenes.
As health systems confront rising demand, workforce shortages and operational strain, PCaaS offers a proven path forward. It is more than a product. It is a new category of care.
To learn more about the leading Primary Care as a Service solution, Tom™, visit www.Lumeris.com/Tom.
