The future of primary care isn’t just artificial—it’s intelligent.
At Lumeris, we believe the solution to America’s growing primary care gap lies in the fusion of two things: AI-enabled action and clinical judgment. That’s why we’ve integrated UpToDate, Wolters Kluwer Health’s leading clinical decision support tool, directly into Tom™, our AI-powered Primary Care as a Service™ platform.
This isn’t just another integration. It’s a necessary evolution.
Health systems and physician groups across the country are under pressure. The U.S. faces a 2 billion hour shortfall in primary care annually. Meanwhile, more than 100 million Americans lack reliable access to a primary care physician. That’s not just a workforce problem—it’s a care crisis.
Tom is our answer to that challenge. Designed to act as an intelligent member of the care team, Tom identifies best-next clinical actions using more than 30 billion data points from payer and provider systems. Doctors don’t need yet one more alert to tell them they missed something or that they need to do something. Tom doesn’t just alert or flag opportunities—Tom executes them! From scheduling screenings and escalating care gaps, to longitudinally assisting patients living with chronic conditions, to initiating patient outreach and closing quality gaps, Tom operates across clinical, operational and financial domains.
But AI, no matter how fast or scalable, must be grounded in evidence. That’s where UpToDate comes in.
By embedding UpToDate’s rigorously reviewed, evidence-based clinical recommendations directly into Tom’s workflow, we are giving physicians something they urgently need: trustworthy guidance, delivered at the point of care, without added clicks or searches. Whether it’s assessing treatment options for chronic disease or identifying the latest clinical pathways for complex cases, the combination of Tom and UpToDate means faster decisions, fewer errors, and less cognitive burden for care teams.
This is what Primary Care as a Service is all about—delivering intelligent infrastructure that allows physicians to practice at the top of their license, and patients to receive timely, high-quality care.
We’re already seeing results. In early deployments, Tom has helped reduce total cost of care by more than 20% in some markets, while improving quality performance and provider satisfaction. With UpToDate in the loop, we expect clinical decision-making to become even more efficient and aligned with the latest medical evidence.
This partnership isn’t just about technology. It’s about trust.
UpToDate is relied upon by more than 2 million clinicians globally. Its editorial process includes thousands of physician contributors, making it one of the most widely respected sources of clinical guidance in the world. By integrating that trust into Tom, we’re reinforcing our commitment to a model of care that is not only AI-powered, but also physician-approved.
The path to a more accessible, equitable, and sustainable primary care system won’t be built by technology alone. It will take thoughtful partnerships, responsible AI, and clinical integrity. That’s what this collaboration represents.
We’re proud to bring these capabilities together—not just to support the primary care providers of today, but to help build the care model of tomorrow.
To learn more about our partnership with UpToDate and how Tom is transforming primary care, read the full news release here or visit lumeris.com/tom.