Today, healthcare turns a page. Exciting results from the largest real-world study¹ ² of AI-powered clinical decision support (CDS) were announced this week, evidence that humans, supported by modern AI, outperform humans alone in primary and urgent care.
Study Snapshot
- Over 100 advanced practice providers in ambulatory primary and urgent care
- ~40,000 patient encounters evaluated over three months
- An LLM embedded in the EMR offering real-time decision support when possible error was detected during history-taking, diagnosis, and treatment
Impressive Outcomes:
- 32% reduction in history-taking errors
- 16% reduction in diagnostic errors
- 13% reduction in treatment errors
These aren’t abstract metrics, they’re patients receiving safer, more accurate care.
Challenges
Although these results were important and positive, the study also uncovered implementation challenges such as latency, alert fatigue, and the exclusive tethering to local practice guidelines.
These are expected growing pains. The important insight? AI doesn’t replace clinicians, it amplifies them. The real work lies in smart implementation: keeping the focus on patients, and ensuring seamless integration, so workflows feel effortless, not obstructive.
Tom Meets Real World Evidence
This feels like a prequel to Tom, our AI driven Care Team Member and the cornerstone of Lumeris’ Primary Care as a Service™ (PCaaS) platform. Tom is engineered not just to inform, it acts. From scheduling follow-up visits to screens, and chronic care check-ins, Tom is designed to work alongside clinicians, automating repetitive tasks and closing critical care gaps.
This study demonstrates a key truth: real-time LLM support enhances clinical quality. And that’s exactly the kind of clinical sentiment we’re building upon.
Why This Matters, Now
- Primary care is at breaking point. An estimated 100 million Americans lack access, and the gap is staggering.
- AI amplification is the only scalable solution. Tom is purpose built for that: bridging capacity gaps, automating what’s mundane, and multiplying clinician impact.
- Evidence-based next steps. Today’s study marks a pivotal milestone: moving beyond pilots to validated, live deployments that measurably boost safety and quality.
Final Thought
This week’s results prove what we know at Lumeris: human AI partnership in primary care saves lives, reduces errors, and creates space for more meaningful care. The path forward is clear—equip clinicians with smart, compassionate tools like our primary care as-a-service platform, Tom; ground every innovation in real-world evidence; and relentlessly center patients and practitioners first.
As we build Tom into the world’s first comprehensive, enterprise grade PCaaS platform, supported by this kind of clinical proof, we believe our mission is not just timely, it’s overdue. Here’s to intelligent implementation, improved outcomes, and a stronger, more accessible primary care system—for every patient, every community.
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