Feb 13 2019 | Press Release | By

BayCare Teams up with Cerner, Lumeris and Salesforce to Improve Health of Senior Population

Kansas City, Mo. February 13, 2019 BayCare Health System, a leading not-for-profit health care system in central Florida, is leveraging advanced technologies and services from Cerner, Lumeris and Salesforce to better manage its populations. BayCare’s overall strategy to increase access to care and improve the health status of its patients is supported by a combination of industry-leading solutions from these three organizations. Clinicians are using population health strategies and additional capabilities to extend care beyond the exam room and improve health outcomes, inclusive of the health system’s senior patients participating in its Medicare Advantage plan.

Foundational to BayCare’s approach is leveraging Cerner’s HealtheIntent® population health platform, Salesforce’s CRM technologies and Lumeris’ value-based care services and operational expertise. BayCare is collaborating with all three to identify and solve for gaps in care, as well as enhance consumer and provider engagement to improve health outcomes for its populations.

“Cerner and BayCare have worked together for 19 years, several of those years on population health pursuits, offering its clinicians the opportunity to harness the power of data to glean insights into their populations to guide care,” said Tim Kostner, senior vice president, Client Development, Cerner. “By also incorporating technologies from Lumeris and Salesforce, there is potential to further improve the overall patient experience by identifying gaps in care and personalizing engagements.”

BayCare is using Cerner’s big data and insights platform for population health management to analyze medical data across platforms and support clinicians in achieving actionable insights to help engage people beyond the hospital setting and manage health outcomes. A single view of an individual’s health experiences, by aggregating clinical data in near-real time from multiple sources, supports BayCare clinicians with decision support to guide treatment and care. BayCare’s population health management approach, supported by Cerner, emphasizes providing high-quality and proactive care to engage patients and improve care.

“We are excited to have the support of Cerner, Lumeris and Salesforce to personalize care and better serve our patients and community,” said Tim Thompson, senior vice president and CIO, BayCare. “These technologies, processes and behaviors provide our clinicians with data, insights and improvements to their workflow that help us engage with patients and proactively manage their health and well-being. By working with these three industry leaders, we are able to engage and support our seniors to identify gaps in care and work to improve their health.”

Salesforce supports BayCare to collaborate more efficiently, better understand their patients and build stronger relationships between the patient and the entire care team, with the aim of higher consumer satisfaction and improved health outcomes. With Salesforce, BayCare can personalize communications at scale to deliver pertinent information at the appropriate time to support engagement and care plan adherence goals.

BayCare is working to provide an optimal patient experience and better outcomes for seniors enrolled in the BayCarePlus Medicare Advantage (MA) health plan through their strategic operating partner, Lumeris. BayCare selected Lumeris based on the company’s extensive experience working with providers to develop, operationalize and execute on value-based care strategies, including MA plans. Lumeris has a proven track record of supporting improved outcomes, engaging physicians and helping increase patient satisfaction. BayCarePlus encourages providers to focus on well-being, rather than traditional episodic care, and supports increased access for seniors.

Cerner will showcase the “now and next” of health care through demonstrations of its solutions and services at HIMSS19 in Booths 2941, February 11-15, at the Orange County Convention Center in Orlando, Florida.


About BayCare Health System
BayCare is a leading not-for-profit health care system that connects individuals and families to a wide range of services at 15 hospitals and hundreds of other convenient locations throughout the Tampa Bay and central Florida regions. Inpatient and outpatient services include acute care, primary care, imaging, laboratory, behavioral health, home care, and wellness. Our mission is to improve the health of all we serve through community-owned, health care services that set the standard for high-quality, compassionate care. For more information, visit www.BayCare.org.

About Cerner

Cerner’s health technologies connect people and information systems at more than 27,500 contracted provider facilities worldwide dedicated to creating smarter and better care for individuals and communities. Recognized globally for innovation, Cerner assists clinicians in making care decisions and assists organizations in managing the health of their populations. The company also offers an integrated clinical and financial system to help manage day-to-day revenue functions, as well as a wide range of services to support clinical, financial and operational needs, focused on people. For more information, visit Cerner.comThe Cerner Blog or connect on FacebookInstagram, LinkedIn, Twitter or The Cerner Podcast. Nasdaq: CERN. Smarter Care. Better Outcomes. Healthier You.

About Lumeris

Lumeris is a value-based care managed services operator for health systems and providers seeking extraordinary clinical and financial outcomes. Lumeris aligns providers and payers across populations with technologies, processes, behaviors and information to achieve high-quality, cost-effective care with satisfied consumers — and engaged physicians. For the past nine years, Essence Healthcare, Lumeris’ inaugural client and learning laboratory with more than 65,000 Medicare members in Missouri and Illinois, has received 4.5- to 5-Star Ratings from the CMS and produced the highest consumer and physician satisfaction scores in the industry along with significantly better clinical outcomes and lower costs. For more information, go to www.lumeris.com.

About Salesforce Health Cloud

Salesforce Health Cloud brings the world’s #1 CRM to healthcare and is a premier patient and member relationship platform that harnesses the power and security of the cloud, as well as social and mobile technologies, to deliver more personalized engagement. It accomplishes this by providing a complete view of the patient, intelligent care collaboration and a connected patient engagement experience. With Health Cloud, care teams have easy access to clinical and non-clinical patient and member data including current health conditions and medications, appointment history, communication preferences and data from electronic health records and other systems. Teams are able to work smarter across entire patient and member groups to provide insightful care faster. Visit Salesforce.com/HealthCloud to learn more.

Media Contacts:


Austin Cozzolino, Public Relations, (816) 786-2154, austin.cozzolino@cerner.com


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