Modern primary care means more healthcare, less system.
Lumeris helps primary care teams focus on what called them to medicine in the first place—caring for patients, not managing the system. Tom and our value-based care model enable physicians to focus more on care and less on keyboards, creating space to bring the art of medicine back into their work.
Real care delivery solutions, real impact
Proactive panel management
Chronic condition support
AWV + Wellness optimization
Seamless care transitions
Documentation & coding accuracy
Care where it’s needed
Supporting you, your team, and your patients—across every care model.
Reduce burnout. Reclaim time.
Tom was built to handle the in-between—keeping patients on track and care teams connected before, during, and after every visit. Trained on $55B claims, 37B clinical data points, and 119 EHR pipelines, Tom uses proven prediction models and Lumeris intelligence to surface insights physicians can trust. The result: less busywork, fewer gaps, and more time for meaningful care.
Lumeris physician solution FAQs
How does Tom fit into my existing clinical workflow?
Tom is designed to integrate directly into your current primary care systems and workflows—especially your EHR. Rather than asking you to adopt new tools or platforms, Tom delivers its insights, transcripts, and follow-up tasks directly into the spaces where you already work, such as InBasket messages, visit notes, or task lists. This makes it easy for your team to stay in the loop without additional complexity or screen-switching.
How does Tom ensure that patients receive the right outreach at the right time?
Tom’s Best Next Action engine uses a combination of clinical guidelines, behavioral data, patient preferences, and predictive models to determine which patients should be contacted, when, and for what purpose. Whether it’s a preventive screening, chronic care check-in, or scheduling nudge, Tom automates the outreach in a way that’s timely, relevant, and personalized—reducing missed opportunities for engagement.
What oversight or control do I have over Tom’s patient interactions?
Physicians and care teams remain fully in control of patient interactions and care decisions. Tom works as an extension of your team, not a replacement. You can review conversation summaries, see what was discussed, and receive alerts when patient concerns arise. Tom routes key tasks for human review or action, and never replaces clinical judgment—it’s there to support your practice, not override it.
How are patient outcomes measured and communicated back to the care team?
Lumeris provides performance data through integrated reporting and analytics dashboards tailored to your organization’s goals. Metrics such as gap closure, documentation accuracy, patient engagement, readmission rates, and shared savings performance are tracked over time. Care teams can see how their work contributes to measurable outcomes, and program impact is made visible across clinical, operational, and financial dimensions.