Data ingestion & normalization (claims + EHR)
Meet Tom: agentic AI that transforms primary care.
Tom is your AI primary care team member, designed to help physicians, patients, and health systems thrive. By automating routine tasks, surfacing the Best Next Action, and keeping care teams in the loop, Tom delivers proactive, personalized support—before, during, and after every visit. It’s smarter care without the burnout. Let doctors doctor. Tom handles the rest.
Restoring balance to primary care: More access, less burden.
Tom drives strategic value across your enterprise—reducing cost, enhancing efficiency, and enabling better outcomes at scale by automating low-value tasks, surfacing clinical decision support, and enhancing care coordination.
Improve clinical workload and time management.
With Tom monitoring patients between visits, clinicians focus on high-value conversations—while burnout and after-hours charting decline.
Reduce routine clinical tasks.
Tom automates routine clinical tasks such as screening reminders, patient follow-ups, and chart prep—freeing providers from inbox triage and documentation overload.
Enhance care quality and consistency.
Guided by Best Next Action AI, Tom reinforces evidence-based care plans and helps prevents gaps in care delivery.
Drive financial value and sustainable care delivery.
Tom strengthens value-based care performance, boosts documentation accuracy, and supports scalable care delivery augmenting your existing care teams.
Support team-based, equitable primary care delivery.
Tom proactively reaches under-engaged patients, flags risks, and integrates patient communication into your care team’s existing workflows.
Empower every layer of healthcare
We help health systems, physicians, and patients work better together with agentic AI—automating routine work, enhancing care delivery, and improving access at scale.
Health systems
Transform operations. Maximize impact.
Tom integrates seamlessly into existing infrastructure to unify fragmented data, close care gaps, and strengthen value-based performance. Tom reduces overhead, supports national reach, and enables rapid innovation through evolving AI models.
Physicians & care teams
Reduce burnout. Reclaim time.
Tom handles the in-between. From pre-visit prep to post-visit follow-ups, Tom automates busywork, surfaces clinical insights, and keeps care teams in the loop. With Tom working in the background, clinicians can practice at the top of their license—focusing on meaningful, high-touch care, not inboxes.
Patients
Connected care at every step.
Tom extends support beyond the visit with personalized outreach, education, and reminders. Tom listens, remembers, and responds based on each patient’s history, risks, and needs—ensuring no one falls through the cracks. Whether by phone or text, Tom meets patients where they are, with empathy and consistency.
Primary Care as a Service, built for the future
With Tom, PCaaS comes to life—combining real-time insights, coordinated workflows, and proactive patient engagement to lower total cost of care and deliver better results at scale.
Best Next Action intelligence
Continuously monitors patient data to identify and act on the most relevant, timely next step for every individual.
Care coordination at scale
Tracks transitions of care, medication adherence, discharge follow-ups, and more—closing gaps across fragmented journeys.
Chronic condition management
Supports patients between visits with symptom monitoring, education, vitals tracking, and nudges that reinforce care plans.
Prevention & wellness automation
Automates screening reminders, annual wellness visit scheduling, and lifestyle reminders to promote proactive, personalized health.
Embedded clinical support
Surfaces evidence-based insights within workflows to enhance provider judgment, not replace it—supporting top-of-license care.
Seamless system integration
Built to align with existing EHR, analytics, and communication systems—no disruption, just smarter orchestration.
AI with bedside manner.
Tom is built on our Best Next Action model for the realities of patient care—using conversational agentic AI to guide patients, keep care teams connected, and elevate decisions to physicians whenever clinical judgment or a human touch is required.
Aggregated patient records
37B
Unique clinical data points
Risk & prediction models
119
EHR pipelines
Lumeris intel & industry guidelines
$55B
Total claims ingested
AI that prioritizes patients
The brain of Tom is Best Next Action (BNA)—an agentic AI engine that dynamically prioritizes care based on real-time patient context, not static checklists.
Continuously adaptive care
Best Next Action ingests clinical data from 119+ EHR pipelines, labs, meds, and diagnostics to update care priorities in real time.
Hyper-personalized care plans
No two patients are the same. Best Next Action recalculates next steps based on each person’s history, behavior, and emerging health events.
Smart, scalable triage
From new risks to overdue care, Best Next Action identifies what matters most now—reducing manual oversight and missed follow-ups.
Actionable for the whole team
BNA keeps the care team in sync with prioritized insights, enabling efficient, compassionate responses that patients can feel.
Foundational features
Included in Tom’s platform foundation
An AI-powered care orchestration platform designed for primary care teams.
Value-Based Care Enablement (VBCe)
Our proven enablement model aligns incentives, integrates technology into workflows, and delivers experienced guidance to help partners manage risk, improve quality, and lower total cost of care—faster and with less operational burden.
Learn more
The next era of healthcare is here: AI-driven Primary Care as a Service.
First movers will unlock the power of AI to drive access, quality, and outcomes at scale—reshaping primary care for their populations.
Build the future of care for doctors and patients with Lumeris.
Build the future of care for doctors and patients with Lumeris.
Frequently asked questions
What is agentic AI?
Agentic AI refers to artificial intelligence that can autonomously pursue goals, make decisions, and take initiative based on context. Unlike traditional AI that simply responds to prompts, agentic AI proactively interprets information, prioritizes actions, and executes tasks to achieve a defined outcome—often across complex, real-world environments.
In Tom’s case, this means continuously monitoring patient data and intelligently acting on the most relevant opportunities to improve care.
How can Agentic AI be used in healthcare?
In healthcare, agentic AI can automate administrative tasks, enhance clinical decision-making, and close care gaps by working across systems and workflows. For example, Tom uses agentic AI to identify and act on the best next action for each patient, monitor health data in the background, reach out to patients asynchronously, and flag risks and initiate follow-ups without waiting for human prompts. This enables care teams to scale their reach while staying focused on high-touch, human interactions.
Will Tom agentic AI replace healthcare workers?
No, Tom does not replace healthcare staff. Tom is designed to enhance—not replace—human care teams. Tom takes on the routine, repetitive, and time-consuming tasks that weigh down physicians and staff. It ensures nothing gets missed, but clinical teams remain in control of decisions and workflows. By supporting top-of-license care and reducing burnout, Tom helps healthcare professionals do what they do best: deliver compassionate, informed, patient-centered care.
What is Best Next Action (BNA)?
According to Lumeris, Best Next Action (BNA) is the intelligence core that powers Tom. It continuously analyzes clinical, behavioral, and historical data—like labs, medications, recent visits, and social factors—to determine the most timely and relevant next step for each patient. BNA updates dynamically as new information comes in, ensuring care plans stay personalized, up-to-date, and aligned with each individual’s health journey.
