Meet Tom: agentic AI that transforms primary care.

Tom is your AI primary care team member, designed to help physicians, patients, and health systems thrive. By automating routine tasks, surfacing the Best Next Action, and keeping care teams in the loop, Tom delivers proactive, personalized support—before, during, and after every visit. It’s smarter care without the burnout. Let doctors doctor. Tom handles the rest.

Restoring balance to primary care: More access, less burden.

Tom drives strategic value across your enterprise—reducing cost, enhancing efficiency, and enabling better outcomes at scale by automating low-value tasks, surfacing clinical decision support, and enhancing care coordination. 

Improve clinical workload and time management.

With Tom monitoring patients between visits, clinicians focus on high-value conversations—while burnout and after-hours charting decline.

Reduce routine clinical tasks.

Tom automates routine clinical tasks such as screening reminders, patient follow-ups, and chart prep—freeing providers from inbox triage and documentation overload.

Enhance care quality and consistency.

Guided by Best Next Action AI, Tom reinforces evidence-based care plans and helps prevents gaps in care delivery.

Drive financial value and sustainable care delivery.

Tom strengthens value-based care performance, boosts documentation accuracy, and supports scalable care delivery augmenting your existing care teams.

Support team-based, equitable primary care delivery.

Tom proactively reaches under-engaged patients, flags risks, and integrates patient communication into your care team’s existing workflows.

Empower every layer of healthcare

We help health systems, physicians, and patients work better together with agentic AI—automating routine work, enhancing care delivery, and improving access at scale.
Health systems

Transform operations. Maximize impact.

Tom integrates seamlessly into existing infrastructure to unify fragmented data, close care gaps, and strengthen value-based performance. Built on scalable, secure architecture with Google Cloud, Tom reduces overhead, supports national reach, and enables rapid innovation through evolving AI models.

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Physicians & care teams

Reduce burnout. Reclaim time.

Tom handles the in-between. From pre-visit prep to post-visit follow-ups, Tom automates busywork, surfaces clinical insights, and keeps care teams in the loop. With Tom working in the background, clinicians can practice at the top of their license—focusing on meaningful, high-touch care, not inboxes.

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Patients

Connected care at every step.

Tom extends support beyond the visit with personalized outreach, education, and reminders. Tom listens, remembers, and responds based on each patient’s history, risks, and needs—ensuring no one falls through the cracks. Whether by phone or text, Tom meets patients where they are, with empathy and consistency.

Primary Care as a Service, built for the future

With Tom, PCaaS comes to life—combining real-time insights, coordinated workflows, and proactive patient engagement to lower total cost of care and deliver better results at scale.

Best Next Action intelligence

Continuously monitors patient data to identify and act on the most relevant, timely next step for every individual.

Care coordination at scale

Tracks transitions of care, medication adherence, discharge follow-ups, and more—closing gaps across fragmented journeys.

Chronic condition management

Supports patients between visits with symptom monitoring, education, vitals tracking, and nudges that reinforce care plans.

Prevention & wellness automation

Automates screening reminders, annual wellness visit scheduling, and lifestyle reminders to promote proactive, personalized health.

Embedded clinical support

Surfaces evidence-based insights within workflows to enhance provider judgment, not replace it—supporting top-of-license care.

Seamless system integration

Built to align with existing EHR, analytics, and communication systems—no disruption, just smarter orchestration.

AI with bedside manner.

Tom is built on our Best Next Action model for the realities of patient care—using conversational agentic AI to guide patients, keep care teams connected, and elevate decisions to physicians whenever clinical judgment or a human touch is required.
Aggregated patient records

37B

Unique clinical data points
Risk & prediction models

119

EHR pipelines
Lumeris intel & industry guidelines

$55B

Total claims ingested

AI that prioritizes patients

The brain of Tom is Best Next Action (BNA)—an agentic AI engine that dynamically prioritizes care based on real-time patient context, not static checklists.

Continuously adaptive care

Best Next Action ingests clinical data from 119+ EHR pipelines, labs, meds, and diagnostics to update care priorities in real time.

Hyper-personalized care plans

No two patients are the same. Best Next Action recalculates next steps based on each person’s history, behavior, and emerging health events.

Smart, scalable triage

From new risks to overdue care, Best Next Action identifies what matters most now—reducing manual oversight and missed follow-ups.

Actionable for the whole team

BNA keeps the care team in sync with prioritized insights, enabling efficient, compassionate responses that patients can feel.
Foundational features

Included in Tom’s platform foundation

An AI-powered care orchestration platform designed for primary care teams.

Data ingestion & normalization (claims + EHR)

Population segmentation & risk stratification

Best Next Action intelligence (AI-driven)

Agent configuration (to match workflows & resources)

Care Team Hub (for coordination & tasking)

Clinical + operational reporting

Value-Based Care Enablement (VBCe) 

Our proven enablement model aligns incentives, integrates technology into workflows, and delivers experienced guidance to help partners manage risk, improve quality, and lower total cost of care—faster and with less operational burden.
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The next era of healthcare is here: AI-driven Primary Care as a Service.

First movers will unlock the power of AI to drive access, quality, and outcomes at scale—reshaping primary care for their populations.

Build the future of care for doctors and patients with Lumeris.

Frequently asked questions

Meet Tom

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