Unique collaboration brings the best of AI, cloud computing, primary care expertise and proven solutions to help solve one of healthcare’s most intractable problems
Lumeris, a leader in healthcare technology and services, and Google Cloud today announced a partnership to improve access to high-quality primary care in the United States by building Lumeris’ Tom™ platform on Google Cloud technology. The collaboration targets a growing gap, where annual demand for care exceeds 2.5 billion hours, but less than 500 million hours are available, according to Lumeris estimates.
“AI is transforming healthcare in new and profound ways, including expanding access to more people,” said Thomas Kurian, CEO, Google Cloud. “By combining Google Cloud’s AI capabilities with Lumeris’ decades of primary care insight, we can provide doctors and nurses with the AI support and insights they need to help improve care for their patients.”
Built by Lumeris and powered by Google Cloud’s AI models and infrastructure, Tom is the industry’s most advanced AI-powered Primary Care as a Service™ solution, acting as a proactive care team member embedded directly in clinical workflows to autonomously execute best next actions that expand capacity, improve access and reduce administrative burdens in primary care.
“The human toll of the primary care shortage is staggering—missed diagnoses, delayed treatments, and inferior outcomes,” said John Doerr, chairman of Kleiner Perkins, and board member of Lumeris. “More than 100 million Americans lack access to primary care, and another 100 million are receiving suboptimal care. Now, two world-class companies — Google and Lumeris—are bringing their unique capabilities together to help solve this crisis. We have both the means and the resolve to dramatically improve care for hundreds of millions of Americans.”
Highlights of the Google Cloud and Lumeris partnership:
- Purpose-built for scale: Tom, powered by Google Cloud, will address country-level healthcare outcomes by supporting care coordination, chronic disease management and preventive health services with secure infrastructure built to serve millions of Americans nationwide.
- Distinctive caregiver and patient experiences: By combining Google Cloud’s AI capabilities with Lumeris’ proven primary care expertise, Tom will enable health systems and other primary care organizations to scale faster while enhancing operations, physician workflows and patient outcomes, delivered through deeply personalized patient experiences.
- Turning data into actions: This partnership will accelerate Lumeris’ ability to convert fragmented data from scores of electronic health records (EHRs), health insurance payer feeds, and consumer sources into actionable intelligence—helping to close the loop between payers and care teams by surfacing best next actions within clinical context and workflows.
- AI that knows healthcare: Gemini Flash and Chirp3-HD don’t just enable AI—they power intelligent, conversational experiences that Lumeris uses in Tom to enhance clinical care.
- Shared commitment to responsible AI: Google Cloud and Lumeris share a deep commitment to responsible AI. Google Cloud’s work is grounded in Google’s AI Principles, prioritizing fairness, safety, privacy, transparency, and accountability across its solutions. Lumeris’ AI-enabled platform supports care teams, embedding human oversight and accountability into every layer of its healthcare solutions.
“Tom is designed to be the best partner and care team member a physician could ever have,” said Mike Long, chairman and CEO of Lumeris. “Under the complete supervision of the physician, Tom is embedded in primary care workflows, autonomously executing the best next action with appropriate guardrails for each patient—performing hundreds of tasks from checking-in on patients, to scheduling screenings and monitoring medications, to conducting outreach and escalating issues. Healthcare delivery as we have known it for generations is now fundamentally changed forever.”
Lumeris working with Google Cloud and other partners means Tom’s capabilities will remain current with the accelerating pace of AI innovation, ensuring Tom’s users are deploying the most advanced, highest value Primary Care as a Service capabilities.
About Tom
Tom is the industry’s most advanced AI-powered Primary Care as a Service solution, acting as a proactive care team member embedded directly in clinical workflows to autonomously execute best next actions that expand capacity, improve access and reduce administrative burdens in primary care. Built on more than two decades of health care experience and five years of AI development, Tom enables personalized, effective and scalable care delivery for providers and patients nationwide. Named in honor of the late Dr. Tom Doerr, a Lumeris founder and champion of patient-centered primary care, Tom embodies his vision of expanding access and improving health care through innovation. To learn more, visit Lumeris.com/Tom.