A New Partnership to Close the Primary Care Gap
Lumeris and Google Cloud have partnered to confront one of healthcare’s most urgent challenges: a massive shortfall in access to primary care. We’re combining deep clinical expertise and cutting-edge AI to support care teams and bring better care to more people—at scale.
An unignorable deficit
Every year, the U.S. is hundreds of millions of hours short of primary care. That gap means missed diagnoses, delayed treatments, and unequal access to care for millions. It’s not just a system strain—it’s a public health crisis.
Annual demand for care exceeds hundreds of millions of hours, but less than 500 million hours are available.
AI that expands access—without replacing care
Tom™, Lumeris’ Primary Care as a Service™ platform, will be powered by Google Cloud’s secure infrastructure and advanced AI models. Embedded directly in clinical workflows, Tom supports teams by executing a range of tasks across continuum of care, removing administrative burdens to allow care teams focus their valuable time on clinical decisions.
This partnership is built on the belief that technology should amplify human care, not replace it
Highlights of the Google Cloud and Lumeris partnership
Purpose built to scale
Distinctive caregiver and patient experiences
Turning data into actions
AI that knows healthcare
Shared commitment to responsible AI
More than 100 million Americans lack access to primary care, and another 100 million are receiving suboptimal care. Now, two world-class companies — Google and Lumeris—are bringing their unique capabilities together to help solve this crisis.
John Doerr
Chairman of Kleiner Perkins & Board Member of Lumeris.
Redefining what’s possible in primary care.
About Tom
Tom is the industry’s most advanced AI-powered Primary Care as a Service solution, acting as a proactive care team member embedded directly in clinical workflows to autonomously execute best next actions that expand capacity, improve access and reduce administrative burdens in primary care. Built on more than two decades of health care experience and five years of AI development, Tom enables personalized, effective and scalable care delivery for providers and patients nationwide. Named in honor of the late Dr. Tom Doerr, a Lumeris founder and champion of patient-centered primary care, Tom embodies his vision of expanding access and improving health care through innovation.
About Tom
Tom is the industry’s most advanced AI-powered Primary Care as a Service solution, acting as a proactive care team member embedded directly in clinical workflows to autonomously execute best next actions that expand capacity, improve access and reduce administrative burdens in primary care. Built on more than two decades of health care experience and five years of AI development, Tom enables personalized, effective and scalable care delivery for providers and patients nationwide. Named in honor of the late Dr. Tom Doerr, a Lumeris founder and champion of patient-centered primary care, Tom embodies his vision of expanding access and improving health care through innovation.
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